Something does not work. What can I do?
Almost everything in CuriFox depends on two things: your location and mobile internet. Here are the most common cases.
The station does not open although I am there
Check that location is allowed for CuriFox (your phone's settings) and that GPS is on. Between tall buildings the phone sometimes needs half a minute to get the position right. Walk a few steps; the station opens as soon as you are close enough.
There are no points in my area
Outside the 16 cities you first unlock your area: tap the map, 5 gems, wait for the push. See Unlock any area.
The app does not build a route
Usually coins are missing: a route costs 10. Finish a route you already have or exchange 1 gem for 10 coins. Without internet the app builds nothing either.
No push notification
Allow notifications for CuriFox in your phone's settings. The finished area or the route of the day is in the app anyway, also without push.
The stories are in the wrong language
As a guest they are in English. With an account you set the language in the profile.
Something else
Write to team@curifox.com, ideally with the city, your phone model and what exactly happened. We read every mail.
Frequently asked questions
Does CuriFox work offline?
Why is the map grey or empty?
How do I report an error at a station?
Rather try it right away?
Download CuriFox and build your first route. It is free.